Program Services Manager

Program Services Manager

Job Title: Program Services Manager
Contract Type: Permanent
Location: Auckland City
Salary: $75,000 - $80,000 + KPI's
Start Date: October 2018
Reference: PSAAKL
Contact Name: Ben Crossen
Contact Email:
Job Published: September 10, 2018 16:16

Job Description

Does Adventure Travel get you BUZZing??? This business is all about changing lives of their travellers, employees and communities in which we work and travel. As one of the largest players in the market, of international travel, adventure and discovery, they continue to expand their footprint in the South Pacific and seeking for the right candidate to be our representative in New Zealand.
  • Hiring/Training/Scheduling/Coaching/Managing Trip Leaders to meet Traveller Expectations and the company's excellence goals
  • Create a strong high performing Trip Leader team that exemplify the company's culture, values and team spirit.
  • Performance Manage your team in a supportive and constructive way that encourages success while setting clear expectations. Take timely and decisive action as needed to ensure standards are maintained.
  • Managing Trip Leader / Vendor relationships to improve Trip Delivery and create clear expectations for all Trip Leaders.
  • Travel frequently with Trip Leaders and groups in a training/coaching role to develop your team and share best practice.
  • Drive performance in a fast paced environment and achieve excellence under pressure.
  • Effectively participate and interact with travellers on site to support Trip Leaders and obtain live feedback from travellers.
  • 24/7 Emergency support and driving resolutions for customers
The selected candidate should possess:
  • Minimum bachelor degree/diploma or relevant industry/transferable experience
  • Performance Management Experience in Service/Hospitality/Tourism industry
  • Proven and effective travel industry and staff management experience (Minimum 3 years)
  • Excellent Teamwork, interpersonal / communication and problem solving skills
  • Fluency in written & spoken English
  • Proficient in Microsoft Word / Excel
  • Ability to implement local initiatives as directed from international Head Offcie to drive performance, strategic initiatives and product quality, operation initiatives and cost management.
This position is based in Auckland.

Unfortunately Sponsorship is not available.

Get similar jobs like these by email

By submitting your details you agree to our T&C's