Job Description
- Hiring/Training/Scheduling/Coaching/Managing Trip Leaders to meet Traveller Expectations and the company's excellence goals
- Create a strong high performing Trip Leader team that exemplify the company's culture, values and team spirit.
- Performance Manage your team in a supportive and constructive way that encourages success while setting clear expectations. Take timely and decisive action as needed to ensure standards are maintained.
- Managing Trip Leader / Vendor relationships to improve Trip Delivery and create clear expectations for all Trip Leaders.
- Travel frequently with Trip Leaders and groups in a training/coaching role to develop your team and share best practice.
- Drive performance in a fast paced environment and achieve excellence under pressure.
- Effectively participate and interact with travellers on site to support Trip Leaders and obtain live feedback from travellers.
- 24/7 Emergency support and driving resolutions for customers
- Minimum bachelor degree/diploma or relevant industry/transferable experience
- Performance Management Experience in Service/Hospitality/Tourism industry
- Proven and effective travel industry and staff management experience (Minimum 3 years)
- Excellent Teamwork, interpersonal / communication and problem solving skills
- Fluency in written & spoken English
- Proficient in Microsoft Word / Excel
- Ability to implement local initiatives as directed from international Head Offcie to drive performance, strategic initiatives and product quality, operation initiatives and cost management.
Unfortunately Sponsorship is not available.
