Customer Service Manager

Customer Service Manager

Job Title: Customer Service Manager
Contract Type: Permanent
Location: South Island Other
Salary: $65,000 -$80,000 + benefits
Start Date: Q1 2019
Reference: 2862288
Contact Name: Ben Crossen
Contact Email:
Job Published: January 07, 2019 11:31

Job Description

Ngāi Tahu Tourism hosts more than one million manuhiri (visitors) a year across our thirteen iconic businesses, with a fourteenth, the All Blacks Experience, due to open in 2020.  Earth & Sky has an exciting new build on the way which will include a historic 125-year-old telescope, retail store, impressive restaurant and bar, plus an experience zone there couldn't be a better time to join!

We're looking for a driven Customer Service Manager to lead the passionate Customer Service team and retail offering. You will be responsible for ensuring the expectations of our manuhiri (visitors) are exceeded and for the ongoing development and training of the Customer Service team. This is a unique opportunity in a very special location.

At Earth and Sky we take customers on a journey of discovery, learning and intrigue from three stargazing locations, the University of Canterbury Mt John Observatory, Cowan's Observatory and from the grounds of the iconic Church of the Good Shepherd. We have a range of tours, from short stargazing options to longer experiences with our Astronomy Guides.

Relocation to Tekapo is required. On offer is an amazing salary package, including attractive salary, relocation assistance and many other benefits. Ngāi Tahu's connection to Māori and Ngāi Tahu culture, history and stories is an important part of the experience for our customers so an openness to learning basic te reo and tikanga is a must.

A job description is available upon request. 

All enquiries to Ben Crossen on 03 351 0441 or

Get similar jobs like these by email

By submitting your details you agree to our T&C's